Please take a moment to read these terms before using Khela App. They are written in plain, everyday language — not legal jargon — so everyone can understand them. If you have any questions, our support team is always here to help.
Key things to know before using Khela App
You must be at least 18 years old to use Khela App. Providing accurate information at registration is mandatory. Accounts created with false details may be closed at any time and any balance may be forfeited.
Deposits start from a minimum of ৳200. Withdrawals are only available on KYC-verified accounts. We require withdrawals to be made via the same method used for the deposit — transfers to third-party accounts are not permitted.
The wagering requirement for each bonus is listed separately on the promotions page. You will need to place a specified amount in bets before the bonus balance can be converted into real funds. Each promotion can only be used once.
Your account password and login details are strictly personal. khela app is not liable for any loss resulting from sharing this information with others. If you notice any suspicious login activity, change your password immediately.
Creating multiple accounts, abusing bonuses, match-fixing, or any fraudulent activity is strictly prohibited. If any such activity is detected, the account will be suspended immediately.
Khela App offers deposit limits, session limits, and voluntary break options. You have every right to use these tools. We want betting to stay enjoyable — not become a source of stress.
Opening an account on khela app is completely free. During registration, you are required to provide accurate and truthful information — your name, mobile number, and age must all be verifiable. If an account is found to have been registered with false or incorrect information, khela app reserves the right to close that account at any time.
Each person may hold only one account. If multiple accounts are found linked to the same individual, all accounts will be closed and all balances will be forfeited. A family member may open a separate account from the same device or network, but it is advisable to notify support in advance.
KYC verification is not required immediately after registration, but it must be completed before you can make a withdrawal. To verify your identity, submit a clear photo of your National ID card or passport. Verification is typically completed within 24–48 hours.
You can use khela app if you:
National ID details may be requested at any time for age verification. If your age cannot be confirmed, your account may be temporarily suspended.
Before placing any bets on Khela App, make sure you're familiar with the rules below. These apply to both Sports Betting and casino games.
A bet is not confirmed until the system provides a confirmation after your bet slip is submitted. Once confirmed, bets generally cannot be cancelled — however, if a cash out option is available, you may use it. If a bet is not accepted due to a technical issue, the staked amount will be refunded.
If a match is cancelled or the specified conditions are not met, the relevant bets will be voided and the staked amount will be refunded. In cricket, if a result is determined by the DLS method due to rain, that result will be considered final.
| Bet Type | Minimum | Maximum (Standard) |
|---|---|---|
| Single Bet (Sports) | ৳50 | ৳50,000 |
| Accumulator Bet | ৳50 | ৳20,000 |
| Live Betting | ৳50 | ৳30,000 |
| Per Casino Round | ৳10 | ৳10,000 |
Khela App currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Deposits are credited to your account instantly.
All transactions on Khela App are processed in Bangladeshi Taka (BDT/৳). No foreign currencies are accepted.
If you experience any issue with a transaction, notify the support team within 24 hours. Complaints raised after a significant delay may be harder to resolve.
Khela app regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are clearly stated on the promotions page.
To withdraw funds from khela app, certain conditions must be met. These requirements are in place to protect users.
| Method | Standard Processing Time | Maximum Time |
|---|---|---|
| BKash | 1–5 minutes | 24 Hours |
| Nagad | 1–5 minutes | 24 Hours |
| Rocket | 5–15 minutes | 48 Hours |
Khela App uses international-grade encryption to protect your personal data and funds. Your information is never sold to third parties.
Khela app believes betting is a form of entertainment, not a reliable source of income. Betting always carries risk and winning is never guaranteed. That's why responsible play is essential.
The following responsible gaming tools are available free of charge to all Khela App users:
To use these tools, contact our support team or go to your account settings. For more information, visit our Responsible Play View page.
Khela App reserves the right to suspend or close any account for the following reasons:
If you wish to close your account, please contact support. Make sure to withdraw any remaining balance before the account is closed — bonus balances are non-refundable.
Khela App may update these Terms & Conditions at any time. For significant changes, you will be notified in advance via your registered mobile number or an in-app notification. Continuing to use the platform after any changes are made will be considered your acceptance of the updated terms.
If you have any questions about the terms, contact our support team in Bangla — we'll explain everything in plain, simple language.
For any questions regarding the terms and conditions support@khelaapp.net Email us or reach out via live chat.
The most important points from khela app's Terms & Conditions, all in one place
Opening an account for anyone under 18 is strictly prohibited. Khela App treats age verification as a top priority.
18+ MandatoryHolding multiple accounts is strictly prohibited. If detected, all balances across those accounts will be forfeited.
One Account Per PersonDeposits and withdrawals must be made through your own mobile banking account only — third-party transactions are not permitted.
Your Own AccountEach bonus comes with its own wagering requirements and expiry period. Please read the terms carefully before claiming any bonus.
Check the Terms FirstKYC verification is required to process withdrawals. Completing it before your first deposit means there will be no delays when you are ready to withdraw.
Verify in AdvanceIf any term is unclear, don't guess — our support team will explain everything in Bangla, free of charge.
24/7 SupportDone reading the terms? Register now and experience khela app for yourself. If you have any questions, our support team is always here to help.
The terms and conditions on most betting platforms are usually written in such complex English that most people do not even bother reading them. Khela App wanted to break that pattern. We believe that if a user cannot understand the terms, that is not the user's fault — it is the platform's responsibility to write them clearly.
Everything on this page has been written in plain, straightforward language, avoiding legal terminology — because the purpose of terms and conditions is to inform users, not to confuse them.
Many people assume that following rules is a hassle. In reality, it is the opposite. Khela App's rules are designed primarily to protect users. The KYC requirement, for example, ensures that only you can withdraw your funds — no one else. The one-account rule maintains a fair and competitive environment, preventing anyone from claiming bonus advantages through multiple accounts.
The payment rule requiring transactions through your own account exists to prevent money laundering. Without this rule, khela app would not have been able to obtain an international licence or operate in Bangladesh. So this isn't a bureaucratic hurdle — these rules are what keep khela app legitimate and trustworthy.
Bonus-related complaints are the most common in the betting industry, and in most cases the reason is the same — users claimed a bonus without reading the terms. khela app publishes the full terms for every bonus in Bangla on the promotions page. Always check three things in particular: the wagering requirement, the expiry date, and which bet types count towards the bonus.
If you are unsure about the terms of any bonus, ask via live chat before making a deposit or claiming the bonus. It is far better to understand the terms upfront than to be disappointed later.
Yes. Whenever Khela App makes a significant change to its terms, you will be notified via SMS to your registered mobile number or through an in-app notification. Minor updates are generally published on the Terms & Conditions page along with the date of the change. It is a good habit to check this page from time to time.
Terms are there to be understood and followed — not to work against you. Khela App's rules exist to protect users, not to disadvantage them. If any term seems unclear, reach out to support.
Answers to common questions about your Khela App account and offers