Where your personal data goes, how it's protected, and what rights you have — it's all explained on this page in plain, straightforward language. No complex legal jargon.
Your privacy is protected by internationally recognized security standards
All your data on Khela App is secured with AES-256 encryption — the same standard used by leading banks and financial institutions worldwide. Every transaction, from login to payment, is fully encrypted.
Khela App never sells your personal information to advertisers or third parties. Your name, phone number, and transaction details are never used for commercial purposes.
You can view, correct, or delete your stored data at any time. Even after closing your account, you can still request data deletion.
Khela App's security team monitors for suspicious logins and unusual transactions 24/7. If anything abnormal is detected, your account is secured automatically.
Khela App uses only functional and security-related cookies. No advertising or tracking cookies are used. Full details on our cookie use are available further down this page.
Khela App's privacy policy is built in line with international data protection standards and operates under regular audits by the licensing authority.
Some information is naturally collected while you use Khela App. This data generally falls into two categories — what you provide directly, and what is automatically recorded during your use of the platform.
Khela App only collects the information necessary to operate the platform properly. No additional or unnecessary data is collected.
| Data Type | Why it's needed |
|---|---|
| Name & Mobile Number | For account creation and communications |
| Date of Birth | To verify that you are 18 or older |
| NID/Passport information | For KYC verification and financial security |
| Mobile banking number | For processing deposits and withdrawals |
| IP address | For security monitoring and fraud prevention |
| Usage patterns | To improve the platform and deliver a personalized experience |
| Support conversations | For troubleshooting and service quality improvement |
Khela App never shares your data with third parties for advertising, marketing, or political purposes.
Khela App's servers are hosted in internationally certified data centers. All data is stored with AES-256 encryption — meaning even if someone gains access to the server, the data cannot be read without the encryption key.
Cookies are small text files stored in your browser or app. Khela App uses three types of cookies.
| Cookie type | Purpose | Duration |
|---|---|---|
| Functional Cookies | Remembering your login session and saving your language preference | Cleared when the session ends |
| Security Cookies | Detecting suspicious logins, CSRF protection | Session or 30 days |
| Analytics Cookies | Understanding which app features are used most (no individual is identified) | 90 Days |
Khela App does not use advertising or retargeting cookies. You can clear cookies at any time from your browser settings — though this may reset your login session.
You have full control over your personal data on Khela App. You can make any of the following requests at any time.
To exercise any of these rights, contact the support team in Bengali. All requests will be responded to within 30 days of receipt.
Khela App strictly prohibits account creation by anyone under the age of 18. Our position on this is clear — protecting minors is one of our highest priorities.
If a minor's information is collected by mistake and brought to our attention, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child has been using Khela App in any way, please contact support right away.
Khela App uses multiple layers of security to protect your data. Alongside the technical safeguards, you also have a role to play.
No Khela App employee will ever ask for your password or full OTP. If anyone does, it's a scam — report it to support immediately.
Khela App may update this Privacy Policy as needed. For significant changes, you will be notified in advance via your registered mobile number or an in-app notification. The date of the latest update is always shown at the top of the page.
Continuing to use Khela App after any changes are made will be considered acceptance of the updated policy. If you object to any changes, please contact support.
For any questions, complaints, or requests regarding this Privacy Policy, please contact Khela App:
Data deletion or access requests will be responded to within 30 days. For urgent security issues, contacting us via live chat will get you the fastest response.
Any privacy-related requests support@khelaapp.net Email us — with "Privacy Request" in the subject line.
What you can do with your personal data on Khela App
You can find out what information Khela App holds about you at any time. Submit a request to support and the information will be provided within 30 days.
View your dataYou can request corrections to any inaccurate or outdated information. Contact support to update your name, mobile number, or any other details.
CorrectAfter closing your account, you may request that your personal data be deleted. Except where required by law, this will be done within 30 days.
Delete DataYou may request a copy of your data in a standard, readable format such as CSV or PDF.
Get InformationYou can request that your data be restricted from use for specific purposes — for example, you can opt out of analytical use.
RestrictIf you believe the Privacy Policy has been violated, you can file a complaint with Khela App support. Every complaint is taken seriously and thoroughly investigated.
File a ComplaintData protection on online platforms has never been more critical. Every day, news breaks of data leaks somewhere, with people's personal information exposed. Khela App does not treat this as merely a legal obligation — for us, it is an ethical responsibility.
When you register on Khela App and share your mobile number and name, that's an act of trust — and protecting that trust is our responsibility. That's why we only collect what's necessary, use it only for its intended purpose, and don't keep it any longer than needed.
A common concern is whether it's safe to provide your bKash or Nagad number. On Khela App, your mobile banking number is used solely to process payments. It is stored on our servers in encrypted form and can only be used for withdrawals or deposits.
One important thing to note — Khela App never stores your mobile banking PIN or password. Payments are processed directly through the bKash/Nagad/Rocket gateway, which means your banking PIN never reaches Khela App at any point.
We understand that sharing your national ID details for KYC verification can feel uncomfortable — and that's completely normal. On Khela App, all KYC information is stored in a separate encrypted storage system, accessible only to designated members of the verification team and used strictly for verification purposes.
KYC is mandatory for internationally licensed betting platforms — it helps prevent money laundering and protect minors. This process keeps Khela App legitimate and trustworthy. Your NID details are never used for advertising or marketing — that's guaranteed.
While Khela App employs the highest security measures, no system can claim to be 100% secure. In the event of a security incident, Khela App commits to notifying affected users as quickly as possible, clearly disclosing what information was impacted, and taking corrective action.
That said, there are precautions you should take on your end as well. If you ever suspect someone has accessed your account without authorization — change your password immediately and notify support via live chat. Acting quickly can significantly limit any damage.
Protecting your privacy is as much an ethical responsibility for us as it is a technical one. That trust will never be broken.
Your data is protected and your rights are guaranteed. Register now and experience Bangladesh's most trusted betting platform.
Common questions about your Khela App account and odds