Whatever your question or concern, we're here for you. From deposits and withdrawals to betting rules — you'll find all the answers right here.
Select the category that best describes your issue below
How to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer.
Profile updates, KYC verification, security settings, and account limits.
Details on welcome bonuses, reload offers, cashback, and VIP rewards.
Rules and regulations for betting on cricket, football, and other sports.
A step-by-step guide to downloading and installing Khela App on Android and iOS.
A straightforward guide to playing Live Blackjack, Baccarat, and Roulette.
Account security, two-factor authentication & data privacy.
Solutions for login failures, page not loading, and other errors.
Select the section you need and find out more
Go to the Cashier page and select "Deposit" → Choose bKash → Enter the amount → Send money to our number → Submit the transaction ID → Your balance is credited instantly.
Usually within 1–5 minutes. For fully KYC-verified accounts, allow up to 15 minutes. Requests made after midnight will be processed the following morning.
The minimum deposit is ৳100 and the minimum withdrawal is ৳300. You can withdraw up to ৳5,00,000 in a single day.
Contact live chat with your transaction ID. The balance is usually added manually within 10 minutes after verification.
You'll need to upload a photo of your NID or passport for security and legal verification. The process typically takes 2–4 hours. Once verified, you won't need to do it again.
Go to Settings → Security → "Activate OTP". An OTP will be sent to your mobile number for verification. From then on, a code will be required at every login.
Yes, but the new number or email must be verified via OTP and the support team must be notified. For security reasons, the change takes effect within 24 hours.
100% bonus on your first deposit, up to ৳5,000. Before using the bonus, you must complete a 10x rollover on the combined deposit and bonus amount.
Every Monday, 10% cashback on the previous week's net losses is credited directly to your wallet. No rollover requirements — withdraw instantly.
Go to "My Bonuses" in the app to view your free spins. Navigate to the designated slots game and tap the "Play with Free Spins" button.
Clear the app → Clear data → Reinstall. If the issue persists, download the latest APK from /download and install it.
A minimum internet speed of 4 Mbps is recommended for smooth HD streaming. If you experience issues, lower the stream quality to "SD" or clear your browser cache.
Go to Settings → Security → Enable "Install from Unknown Sources". Download the APK file and tap to install. Completely safe.
Khela app supports all popular Bangladeshi payment options
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time | Status |
|---|---|---|---|---|
| bKash | ৳ 100 | ৳ 300 | 1–3 minutes | Active |
| Nagad | ৳ 100 | ৳ 300 | 1–5 Minutes | Active |
| Rocket | ৳ 200 | ৳ 500 | 5–10 minutes | Active |
| Bank Transfer | ৳ 1,000 | ৳ 1,000 | 1–2 Hours | Active |
| Visa/Mastercard | ৳ 500 | ৳ 1,000 | 2–24 hours | Active |
After logging in to Khela App, click the "Deposit" button at the top right.
Choose your preferred method — bKash, Nagad, Rocket, or bank.
Deposits are accepted from a minimum of ৳100 up to a maximum of ৳50,000.
Once the payment is complete, copy the transaction ID and enter it in the form — your balance will be credited.
Go to the Wallet section and click the "Withdraw" button.
Enter your registered bKash/Nagad number and the withdrawal amount.
Confirm the request using the OTP sent to your registered mobile number.
Funds are typically delivered to your mobile wallet within 1–5 minutes.
Still not resolved? Our team is always ready to help
The fastest way to get a response. A Bangla-speaking agent typically replies within 1 minute.
For complex issues, write to support@khelaapp.net. You'll receive a detailed response within 4 hours.
VIP and Pro members can speak directly with a dedicated manager by phone.
If you have any questions while using khela app, you've come to the right place. This Help Center covers every aspect of the platform in plain, straightforward language so users anywhere in Bangladesh can easily find what they need.
Take a few simple steps to keep your Khela App account secure. Start by creating a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Then enable two-factor authentication — even if someone gets hold of your password, they still won't be able to log in without access to your phone.
Never share your login credentials with anyone. No Khela App staff member will ever ask for your password.
KYC, or Know Your Customer, is the process of verifying your account identity. Completing it allows you to increase your withdrawal limit and avoid any issues when claiming large winnings. Simply upload photos of the front and back of your National ID along with a selfie, and verification is complete. Khela App's compliance team typically reviews and confirms your KYC within 2–4 hours.
Sometimes a deposit may take a little time to reflect in your balance. Common reasons include bank server delays, an incorrect transaction ID, or a temporary payment gateway issue. If this happens, wait 10–15 minutes. If your balance still hasn't updated, contact Live Chat with a screenshot of the transaction. Khela App's payment team will liaise directly with the payment gateway to resolve the issue.
To get the most out of khela app bonuses, keep a few things in mind. Before claiming the first deposit bonus, make sure to select the "Activate Bonus" option. Some bonuses apply only to specific games — for example, the cricket betting bonus can only be used in the sportsbook. Attempting to withdraw before meeting the rollover requirements will forfeit the bonus, so read the terms carefully.
Winnings from free spins come with no rollover requirements — you can withdraw them directly.
The Khela App mobile app is not available directly on the Google Play Store, as Play Store has its own policies regarding online betting apps. You'll need to download the APK file directly from the /download page on our website and install it manually. iPhone users can find it on the App Store. During installation on Android, you'll need to enable "Install from unknown sources" — this is completely normal and safe.
Khela App's Live Casino features real-time table games from Evolution Gaming and Pragmatic Play. Before you start, make sure your internet speed is at least 4 Mbps — anything slower may cause video buffering. Each table has its own minimum bet, typically starting from ৳50. If you're new, start with smaller bets until you're comfortable with the rules, then gradually increase.
To do well with Sports Betting on khela app, base your decisions on data, not emotion. Before a match, check team form, pitch reports (for cricket), weather conditions, and player injury status. Visit our /analysis page for expert insights to help guide your betting decisions. Rather than placing all your money on a single match, spread your bets across multiple matches to reduce risk.
Khela App believes entertainment should always stay within your control. Set a monthly budget for yourself and stick to it. If you feel the habit is taking over or causing financial stress, use the self-exclusion option — temporary or permanent — from your account settings. Our support team is always on hand to offer guidance on this.
Most frequently asked questions about the Help Center